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To summarise the benefits then:

• Focus on the service level only – no staff management issues, and the service does not deteriorate when somebody is on holiday or sick or in training
• No staff training or development
• Formal, properly managed service relationship
• Workable SLA’s, providing a planned service delivery environment
• End-user expectations firmly set
• Flexibility is a matter of design, not reactivity

The ideal managed service, properly designed and implemented can be a thing of beauty; slick, professional and procedural, while still able to deal calmly with exceptions and change. At its heart is planning – a philosophy so often diminished in importance in IT departments where reactivity rules.

What would you like to do next?
Hopefully this report has given you a better insight into the benefits of outsourcing. If you are interested to know more, or would like to discuss the benefits of outsourcing please contact Conor Callanan at Conor.Callanan@core.gb.com or phone 020 7626 0516 and ask for Conor.

Core regularly hosts interactive briefings in the City of London.  To register for a seminar or to see  Core’s seminar programme visit: www.core.gb.com/events.

Spaces are limited so please make sure that you reserve your place early!

For further information about this report or about our seminars, please do not hesitate to contact us via email at webenquiry@core.gb.com or by telephone on 020 7626 0516 .